FAQs : Frequently Asked Questions
- What is Candid Technology?
- What sort of transcriptions do you offer?
- How does the transcription process work?
- What languages can you transcribe and translate to/from?
- Can you both transcribe and translate the same file?
- What are the benefits of translation?
- What audio/video formats can you handle?
- How do I get my physical recordings (e.g., VHS, microcassette, etc.) to you?
- Does the format of the recording matter?
- Do you offer services in my state?
- Why should I look for a transcription company in my state?
- Do you offer services internationally?
- How fast do I get back my completed transcript/translation?
- What is TAT and what determines it?
- What makes a recording “low quality”?
- I’m not sure I’m ready to commit. Can I see a sample of your work?
- Are your medical transcriptionists certified?
- Is my data safe?
- How do I receive my completed transcript/translation?
- Are there any hidden costs?
- Do you have any special offers?
- How can I make my payment for your services?
- Do you have customer support services I can call?
- Can you do live transcription?
- Can
I book your services in advance?
Candid Technology is the premier transcription and translation services provider with years of experience in the Audio to Text conversion business. We are here to help you get the best quality documentation services at the most affordable rates.
What sort of transcriptions do you offer?
Our clients include doctors, students, business professionals, journalists and individuals. You name it; we do it... from educational transcriptions, religious transcriptions, medical transcriptions, business transcriptions, media transcriptions, etc. We transcribe interviews, conferences, podcasts, movies, medical reports, speeches, lectures, sermons and many more. If you have anything that you wish to have transcribed just contact us and we will do typing services for you.
How does the transcription process work?
As soon as we receive the recording you send, we pass it on to a team of transcribers with expertise in the type of transcription you require. As soon as they are done transcribing your recordings are then passed on to team of editors who double check the transcript for possible errors. The final phase of transcription involves a third “quality check” proofreading by quality analysts. The completed transcript is then sent back to you.
What languages can you transcribe and translate to/from?
At the moment we can transcribe and translate to/from English, Spanish, French, Italian, German, Chinese, Russian and Hindi. All translation work is done by native speakers who ensure the highest quality, natural and accurate translations.
Can you both transcribe and translate the same file?
Yes. If you request that your work is both transcribed and translated at the same time we can do that for you to or from any language you choose. For instance, you can have your English audio transcribed into Spanish text. You also get the added benefit of a discount for the double service. Contact us / Dial 18664108787 Toll Free client support for further information.
What are the benefits of translation?
In a world that is increasingly a global village it is becoming more and more important to reach a diverse, cosmopolitan and multicultural audience in their own languages. This will give you as a business an edge over the others by showing that you are open minded and take the global view of things. In order to grow it is necessary to go beyond borders to deliver your message and ultimately your services. Make use of our top-class translation services to connect with your global and local clients and expand your market share.
What audio/video formats can you handle?
We work with both digital and analogue file formats so we are comfortable handling anything from a VHS tape to DivX file. Click here to see a full list of the audio and video formats we handle.
How do I get my physical recordings (e.g., VHS, microcassette, etc.) to you?
You can mail your physical recordings to us at:
Candid Technology,
10685-B Hazelhurst Dr. #9320,
Houston, TX 77043, USA.
Please make sure to include a self-addressed, stamped envelope so that we can mail you back your recording as soon as we are done transcribing.
Does the format of the recording matter?
Candid Technology transcribes/translates a wide array of formats and whatever format you would like to have transcribed we can do it for you. However, digital file formats tend to be of higher quality and will save you the costs and risks (such as loss or damage in transit) associated with shipping the physical recordings.
Do you offer services in my state?
Yes we do because our Medical transcription, General transcription and translation services are available across the UK, United States of America and associated territories including; Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Marianas Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Virgin Islands, Washington, West Virginia, Wisconsin and Wyoming.
Why should I look for a transcription company in my state?
Simple. An in-state transcription service will translate to real savings for you. They can provide services with a local touch and offer lower charges and faster delivery for your transcription project.
Do you offer services internationally?
Yes. Our transcription and translation services are available to clients in Canada, the United Kingdom and across Europe.
How fast do I get back my completed transcript/translation?
We give you the option to choose the Turn Around Time you desire. We are able to offer same day delivery with our Rush TAT of as low as 12 hours.
What is TAT and what determines it?
TAT stands for Turn Around Time. It is the time it takes between us receiving your assignment and its completion and return. TAT is mostly determined by the quality of the recording as well as its length. The lower the quality the more difficult it is to transcribe and thus the longer it will take to be completed. Also, the longer the recording the more time it takes to transcribe, for instance, a 1 hour long recording will be transcribed faster than a 5 hour long recording.For more details, Call Toll Free Number 18664108787 .
What makes a recording “low quality”?
Recordings that have a lot of background/ambient noise, very heavily accented speakers, static or interruptions in the flow of recording make a recording “low quality” and influence a transcribers ability to accurately and quickly transcribe the recording.
I’m not sure I’m ready to commit. Can I see a sample of your work?
We can do you one better than that. If you are still having trouble making up your mind you can try our services at zero cost. Make use of our Free Trial Offer to help you make a decision.
Are your medical transcribers certified?
Yes. Our medical transcription team has extensive training and years of experience working with private health care providers, medical insurance firms, practices, clinics and hospitals. All our medical transcriptionists have passed the AHDI (Association for Healthcare Documentation Integrity) Certified Medical Transcriptionist (CMT) exam and are therefore fully qualified to handle your medical transcription needs.
Candid Technology provides for the complete safety and privacy of all client data. In the case of medical transcriptions we assure you that we are fully HIPAA compliant. Not only do all our staff sign Non-Disclosure Agreements (NDAs) but we avail a secure file upload system and strict data security system to ensure that no data can be sent out to non-authorised destinations from within our system nor can unauthorised users gain entry into the system.
How do I receive my completed transcript/translation?
There are two ways to receive your completed transcript/translation. You can either have it delivered through the normal method in MS Word format by email attachment or by secure, password protected, SSL download, FTP or through the custom method in a format you prefer (pdf or MS Word) by email attachment or by secure, password protected, SSL download, FTP.
No. Candid Technology makes it a point to be up front and straight forward with all clients and as such we let you know the full cost of your transcription or translation project ahead of time and make sure that you are comfortable with the price. There are no surprises when working with us, For more details about costs click here.
Do you have any special offers?
Candid Technology always puts relationships ahead of profits. Apart from our Free Trial Offer we have other discounts available for our repeat clients and we give you money off your next project with us if you send referrals our way. For more details feel free to contact us , Dail 18664108787 toll free to know about Seasonal, and Special Monthly Offers
How can I make my payment for your services?
At the moment Candid Technology accepts payment via Visa, MasterCard, American Express and PayPal, Cheques.
Do you have toll free customer support services I can call?
Yes we do. You can
call our customer support team on 1-866-410-8787 (Toll Free)
around the clock. We are available for your inquiries or instructions
24 hours a day, 7 days a week, 365 days a year. You can also contact
us at support@securetranscription.
Can you do live online transcription / translation?
Yes we can. If you wish to have a live event such as a live podcast, webinar, lecture, conference, business meeting or dictation transcribed just contact us and we will provide a live transcription team that will provide you with a typed document in MS Word or PDF format instantly. This service can be highly useful for educators who would like their lessons transcribed for their records and for their students and even for businessmen who would like accurate minutes of their business meetings both online or offline. Get in touch with us for more information on live transcription services.
Can I book your services in advance?
If you wish to advance book a transcriber or translator in advance for a special event we can accommodate you. You can have a team of professionals, which can provide live transcription and/or translation services, at your disposal at any specific time and date to cater to your transcription or translation needs. Contact us for more details on our advanced booking services.
For any further inquiries please do not hesitate to contact us / Call Toll Free @ 18664108787